Privacy Policy

1. Scope of this Privacy Policy

This policy applies to all users, visitors, and subscribers of the Taswyah platform, and covers the website, digital services, subscriptions, content, tools, forms, simulators, email newsletters, and any other services Taswyah provides.

2. Data We May Collect

We may collect certain data needed to provide Taswyah’s services and improve the user experience, including but not limited to:

We do not store full bank card details, as payments are typically processed through licensed payment service providers.

• Identity and contact data: name, email address, mobile number (if provided), city or country (if required).
• Account data: username, login credentials, subscription type, subscription status, subscription start and end dates.
• Payment and billing data: payment status, invoice number, subscription amount, transaction date, payment method used.
• Usage data: pages visited, content accessed, time spent, interaction with tools or simulators, account login history.
• Technical data: device type, browser type, IP address, operating system, cookies or similar technologies.
• Contact and support data: messages sent to the support team, inquiries or complaints, attachments or information provided by the user when contacting us.

3. Purposes of Collecting and Using Data

We use personal data for the following purposes:

• Creating and managing the user’s account.
• Activating subscriptions and enabling access to content and services.
• Processing payments and issuing invoices.
• Providing technical support and responding to inquiries.
• Improving the user experience and developing the platform.
• Analyzing service usage and understanding user needs.
• Sending notifications related to the account, subscription, or important updates.
• Sending marketing newsletters or messages, where permitted and based on user consent or applicable regulations.
• Protecting the platform from unauthorized use, fraud, or hacking attempts.
• Complying with statutory and regulatory requirements.

4. Legal Basis for Processing Data

Personal data is processed based on one or more of the following bases:

• User consent.
• Fulfilling the subscription or providing the requested service.
• Compliance with statutory or regulatory requirements.
• Protecting Taswyah’s legitimate rights and interests, in a way that does not conflict with the user’s rights.

5. Sharing Data with Third Parties

We do not sell users’ personal data.

We may share certain data, when necessary, with third parties who help us operate the platform and provide services, such as:

These parties are required to use the data only for the specified purposes and in accordance with applicable regulations.

• Payment service providers.
• Hosting and technical service providers.
• Email and messaging service providers.
• Analytics and performance measurement tools.
• Technical support or customer management providers.
• Competent authorities, if disclosure is required under applicable laws or regulations.

6. Cookies

Taswyah may use cookies or similar technologies to improve the user experience, operate certain platform features, analyze performance, and remember user preferences.

Users can control cookies through their browser settings, noting that disabling them may affect some platform functions.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, or for the period required by law, or as needed for accounting, billing, security, dispute resolution, or compliance requirements.

Once data is no longer needed, it is deleted, destroyed, or anonymized through appropriate procedures, unless retention is required by law.

8. Data Protection

We take appropriate measures to protect personal data from unauthorized access, loss, alteration, disclosure, or misuse.

However, the transmission of data over the internet cannot be guaranteed to be completely secure, so the user acknowledges that using the platform is subject to the usual technical risks.

9. User Rights

Users are entitled, in accordance with applicable regulations, to exercise certain rights related to their personal data, which may include:

These rights can be exercised by contacting us through the contact channels listed on the platform.

• The right to know what data is being collected about them and its purposes.
• The right to access their personal data.
• The right to request correction or updating of inaccurate data.
• The right to request deletion of data, where legally possible.
• The right to withdraw consent, if processing is based on consent.
• The right to object to certain types of processing, as permitted by applicable regulations.
• The right to request a copy of their personal data, where available and appropriate.

10. Marketing Messages

We may send the user messages related to Taswyah’s services, such as updates, offers, new content, or newsletters.

Users can unsubscribe from marketing messages at any time via the unsubscribe link, if available, or by contacting the Taswyah team.

Necessary messages related to the account, subscription, or billing may continue to be sent even after unsubscribing from marketing messages.

11. Children’s Data

Taswyah’s services are not directed at children or anyone below the legal age required to subscribe to digital services.

If we discover that data has been collected from a legally ineligible person without parental or legal guardian consent, we may delete the data or suspend the account.

12. External Links

The platform may contain links to external websites or services.

Taswyah is not responsible for the privacy policies or data practices of any external websites or services, and users should review their privacy policies before using them.

13. Data Transfer and Processing Outside the Kingdom

Some data may be processed or hosted by technical service providers inside or outside the Kingdom of Saudi Arabia, depending on the nature of the service and the technology provider used.

Where data is transferred or processed outside the Kingdom, this is done in accordance with applicable statutory requirements and in a way that ensures data protection to the extent possible.

14. Updating This Privacy Policy

Taswyah may update this privacy policy from time to time, for purposes of service development, compliance with statutory requirements, or improving data protection mechanisms.

The updated version will be published on the platform, and continued use of the platform after the update is published constitutes acceptance of the amended policy.

15. Contact Us

For any inquiry or request related to this privacy policy or personal data, you can contact the Taswyah team via email or the official contact channels listed on the platform.

Please provide us with the information needed to verify the requester’s identity and process the request appropriately.