Refund and Exchange Policy for Subscriptions

1. Nature of the Subscription

Taswyah subscriptions are digital subscriptions that give the user access to exclusive content, tools, features, or digital services depending on the chosen package.

Once a subscription is activated and the user is able to access the content or digital services, the subscription is considered used and its value cannot be refunded, in whole or in part, except in the cases described below.

2. Refund Policy

A subscription to exclusive content or one of the packages is final from the time of purchase, and the subscriber is not entitled to a refund after completing the payment.

A refund request may be considered only in the following cases:

• If the amount was charged more than once for the same subscription.
• If a technical error prevents the user from accessing the subscription, and Taswyah was unable to resolve the issue within a reasonable period.

Refund requests are submitted by contacting the support team, along with payment details and the information needed to verify the request.

3. Exchange Policy

A subscription cannot be exchanged for another product or service that is not listed among the options approved by Taswyah.

4. Subscription Period

The subscription period begins from the date the account is activated or the user is enabled to access the content or service, not from the date of the subscriber’s first actual use.

The subscription period is not extended if the subscriber does not use the available content or services during the subscription period.

5. Cancelling a Subscription

The subscriber can stop using the subscription at any time; however, this does not entitle them to a refund of the amount paid for the remaining period of the subscription.

If auto-renewal is enabled, the subscriber can cancel the renewal before the next billing date, following the mechanism shown within the platform or by contacting the support team at Info@Taswyah.com.

6. Non-Refundable Cases

Refunds do not cover the following cases:

• The subscriber changing their mind after the subscription has been activated.
• The subscriber not using the content or services during the subscription period.
• The content not matching the subscriber’s expectations after access has been granted, as long as the package description and features were made clear before subscribing.
• Sharing login credentials or using the account by more than one person in violation of the terms of use.
• The user violating the platform’s terms and conditions.

7. One to One Sessions

One thing only is carved out of the no-refund rule above: an «Hour with Rahaf» session bought separately as an add-on, a single session priced at 500 SAR.

That session is refunded if it is cancelled more than 24 hours before its scheduled time, or if we cancel it ourselves.

Sessions included within a package are not refunded when cancelled. The session returns to your balance instead, so you can book it at another time.

The cancellation, rescheduling, and refund terms for these sessions are set out in the private sessions policy within the Terms and Conditions page, which governs them.

8. Processing Requests

Refund or exchange requests are reviewed within a reasonable period from the date a complete request is received.

If a refund request is approved, the amount is returned via the original payment method whenever possible, and the time for the amount to arrive may vary depending on the bank or payment service provider.

9. Changes to This Policy

Taswyah reserves the right to amend the refund and exchange policy at any time, and the updated version will be published on the platform. Continued use of the platform after an update constitutes acceptance of the amended policy.